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Privacy policy

Privacy Policy

Declaration on the Collection of Personal Data

This Privacy Policy explains how Artoria by Numbers ("we", "us", "our") collects, uses, stores and shares your personal data when you visit our website, purchase our products, contact us or otherwise use our services.

We process personal data in accordance with applicable privacy and data protection legislation, including the General Data Protection Regulation (GDPR) and other applicable European and Dutch data protection laws.

This Privacy Policy explains:

  • what personal data we collect;

  • why and how we use your personal data;

  • with whom your personal data may be shared;

  • how long we retain your personal data;

  • how cookies and similar technologies may be used; and

  • what rights you have regarding your personal data.

We may update this Privacy Policy from time to time. Any changes will be published on this page.

1. Data Users

In this Privacy Policy, "you" and "your" refer to the individual whose personal data is being processed.

"We", "us" and "our" refer to Artoria by Numbers.

2. Data Subjects

This Privacy Policy applies to personal data relating to:

(a) Visitors: individuals who visit or browse our website;

(b) Customers: individuals who purchase, request or receive products from us;

(c) Account Users: individuals who create or use an account on our website, where this functionality is available;

(d) Contacts: individuals who contact us through our website, email or other communication channels.

3. What We Collect

3.1

We may collect, store, process and use the following types of personal data:

(a) From visitors:

  • IP address;

  • browser and device information;

  • unique device identifiers;

  • cookie identifiers;

  • website activity;

  • pages viewed;

  • referring website;

  • approximate location information derived from your IP address; and

  • information about how you interact with our website.

(b) From customers and account users:

  • Full name;

  • Email address;

  • Telephone number;

  • Billing address;

  • Delivery address;

  • Order information;

  • Products purchased;

  • Account information, where applicable;

  • Customer service communications;

  • Payment-related information;

  • Transaction information; and

  • Any other information necessary to process and fulfil your order.

Payment information is processed through our payment providers. Artoria by Numbers does not directly store your complete payment card details.

(c) From contacts:

  • Full name;

  • Email address;

  • Telephone number, where provided;

  • Order number, where applicable;

  • Messages and communications sent to us; and

  • Any other personal data you voluntarily provide to us.

3.2

If you do not provide certain personal data that is necessary to process an order or provide a requested service, we may not be able to provide you with our products, deliver your order or respond to your request.

4. Purpose and Use

4.1

We may collect, store, process and use your personal data for the following purposes:

(a) To provide our products and services, including:

  • managing and fulfilling your orders;

  • processing your purchases;

  • preparing and dispatching products;

  • arranging delivery;

  • managing your customer account, where applicable; and

  • providing order tracking information.

(b) To process and facilitate billing and payment for your orders.

(c) To monitor and analyse the use of our website and compile aggregated statistics about its use.

(d) To personalise your experience on our website, including identifying preferences and behaviour to better meet your needs.

(e) To improve our website, products and customer experience based on information, feedback and website usage.

(f) To conduct research, analysis and product or service development.

(g) To provide customer service and respond to enquiries, feedback, complaints and support requests.

(h) To send non-marketing communications relating to your orders, including order confirmations, payment confirmations, shipping updates and delivery notifications.

(i) For technical, administrative and website-management purposes.

(j) To maintain the security and integrity of our website and systems.

(k) To detect, investigate and prevent fraud, abuse and other unlawful activity.

(l) To comply with applicable laws, legal proceedings, regulatory requirements and lawful governmental requests.

(m) For direct marketing where we have a lawful basis to do so, including where your consent is required and has been obtained.

(n) For other purposes directly related to the purposes described above.

4.2

We will only process your personal data where we have an appropriate legal basis, which may include:

  • processing necessary to perform a contract with you;

  • compliance with a legal obligation;

  • our legitimate business interests, where these interests do not override your rights;

  • your consent; or

  • another legal basis permitted under applicable law.

Where processing is based on your consent, you may withdraw that consent at any time.

5. Sharing Your Personal Data

5.1

We may share your personal data where necessary with:

(a) our employees, contractors and authorised representatives;

(b) Shopify and its affiliated companies, which provide the e-commerce infrastructure used to operate our online store;

(c) payment processors, banking networks and payment service providers used to securely process your transactions;

(d) suppliers and fulfilment partners responsible for preparing, processing and dispatching products;

(e) shipping, logistics and delivery companies responsible for delivering your order;

(f) service providers and data processors engaged by us, including:

  • IT and software providers;

  • hosting and cloud service providers;

  • customer service providers;

  • analytics providers;

  • advertising and marketing service providers;

  • fraud-prevention providers;

  • administrative service providers; and

  • other technology providers necessary to operate our business.

(g) our banks, insurers, accountants, legal advisers and other professional advisers;

(h) governmental authorities, regulators, courts, law-enforcement authorities or other organisations where disclosure is required or permitted by applicable law;

(i) other organisations where reasonably necessary to detect, prevent or investigate fraud, security incidents or unlawful activities; and

(j) a prospective buyer, investor or other relevant party in connection with a merger, acquisition, restructuring, financing, sale of assets or transfer of all or part of our business.

5.2 Payment Providers

When you make a payment through our website, your payment may be processed by a third-party payment provider.

Your payment transaction may therefore also be subject to the terms and privacy policy of the relevant payment provider.

We only share information necessary to facilitate and process your transaction.

5.3 Service Providers

Where we engage third-party service providers to process personal data on our behalf, we take appropriate measures to protect the confidentiality and security of personal data in accordance with applicable law.

5.4 International Data Transfers

Some of our service providers, suppliers or other recipients may operate outside the European Economic Area (EEA).

Where personal data is transferred internationally, we take appropriate measures as required under applicable data protection law to protect your personal data. These measures may include recognised adequacy decisions, Standard Contractual Clauses or other legally permitted safeguards.

6. Cookies

6.1

Our use of cookies and similar technologies is further explained in our Cookie Policy.

A cookie is a small data file that may be stored on your computer, smartphone or other device when you visit our website.

6.2

Cookies are used to help websites function properly and efficiently and may allow a website to recognise a device or remember certain information.

6.3

We may use cookies to:

(a) store technical data necessary for our website to load and operate correctly;

(b) remember choices and preferences, such as language, country or region;

(c) maintain shopping-cart and checkout functionality;

(d) analyse how visitors navigate and use our website;

(e) improve our website and customer experience; and

(f) where you have provided the required consent, measure advertising performance and provide advertising relevant to your interests.

6.4

We may use:

(a) Session cookies, which generally expire when you close your browser; and

(b) Persistent cookies, which may remain on your device for a specified period.

6.5

Cookies may include:

  • Strictly necessary cookies;

  • Functionality cookies;

  • Analytics or performance cookies; and

  • Advertising or targeting cookies.

6.6

Some cookies may be provided by third parties. Further information can be found in our Cookie Policy and, where available, our cookie preference settings.

6.7

Where consent is legally required, non-essential cookies will only be used after you have provided the required consent.

You can change or withdraw your cookie preferences through the cookie settings available on our website.

6.8

You can also manage cookies through your browser settings. Disabling certain cookies may affect the functionality and performance of our website.

6.9

Cookies are retained only for as long as reasonably necessary for the purposes for which they are used, subject to applicable legal requirements.

7. Data Retention

7.1

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected.

We may retain certain information for longer where necessary to:

  • comply with legal, accounting or tax obligations;

  • establish, exercise or defend legal claims;

  • prevent fraud;

  • resolve disputes; or

  • enforce our agreements.

7.2

When personal data is no longer required, we will delete, anonymise or otherwise securely dispose of it in accordance with applicable law.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to the personal data we hold about you;

  • Request correction of inaccurate or incomplete personal data;

  • Request deletion of your personal data;

  • Request restriction of processing;

  • Object to certain processing of your personal data;

  • Request portability of your personal data;

  • Withdraw consent where processing is based on consent; and

  • Lodge a complaint with the competent data protection authority.

Where applicable, you may exercise your rights by contacting us at:

support@artoriabynumbers.com

We may need to verify your identity before processing certain requests.

9. Direct Marketing

9.1

We may use your personal data to send you information about Artoria by Numbers products, offers, promotions and other relevant updates where permitted by applicable law.

9.2

Personal data used for direct marketing may include:

  • Your name;

  • Your email address; and

  • Information about your previous purchases or interests.

9.3

Marketing communications may include:

  • Information about our products;

  • Similar or related products;

  • Discounts and promotional offers;

  • New product announcements;

  • Updates relating to Artoria by Numbers; and

  • Other information we believe may be relevant to you.

9.4

Where consent is required for direct marketing, we will only send such communications after obtaining the required consent.

9.5

You can unsubscribe from marketing communications at any time by using the unsubscribe link contained in our marketing emails or by contacting us at:

support@artoriabynumbers.com

Withdrawing your consent to marketing does not affect essential communications relating to existing orders, payments, deliveries, customer service or other transactional matters.

10. Security

We take appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

11. Children's Privacy

Our website and products are not intended for the independent use of children who are not legally able to enter into a contract.

We do not knowingly collect personal data from children in circumstances where parental or guardian consent is legally required without obtaining the appropriate consent.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

The most recent version of this Privacy Policy will be made available on our website.

13. Contact

If you have questions about this Privacy Policy, wish to exercise your privacy rights or have concerns regarding how your personal data is handled, please contact:

Artoria by Numbers
Email: support@artoriabynumbers.com

Additional company and registered business details are provided in our Imprint and/or Terms and Conditions.